Privacy Policy
Your privacy and trust are important to us
Last updated: January 2025
1. Introduction
Lumiwaves Automation ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services.
2. Information We Collect
2.1 Information You Provide
We collect information you voluntarily provide, including: name, email address, phone number, home address, and information about your home and requirements shared during consultations.
2.2 Automatically Collected Information
When using our website or mobile app, we automatically collect certain information including IP address, browser type, operating system, pages visited, and interaction with content.
2.3 System Data
Our home automation systems collect usage data to provide better service, personalization, and insights. This includes device status, energy consumption, and automation schedules.
3. How We Use Your Information
- •To provide, maintain, and improve our products and services
- •To respond to your inquiries and provide customer support
- •To send promotional materials and service updates (with your consent)
- •To process transactions and send transaction-related information
- •To comply with legal obligations and prevent fraudulent activities
- •To analyze usage patterns and improve our services
4. Data Security
We implement industry-standard security measures to protect your personal information, including:
- •End-to-end encryption for data transmission
- •Secure cloud servers with regular backups
- •Multi-factor authentication for account access
- •Regular security audits and vulnerability assessments
5. Third-Party Sharing
We do not sell your personal information. We may share information with: service providers who assist in our operations, payment processors for transaction handling, and legal authorities when required by law. All third parties are bound by confidentiality agreements.
6. Your Rights
You have the right to:
- •Access your personal information and get a copy
- •Correct inaccurate or incomplete information
- •Delete your information (subject to legal obligations)
- •Opt-out of marketing communications
- •Data portability to another service provider
To exercise these rights, contact us at privacy@lumiwaves.com with your request.
7. Cookies and Tracking
Our website uses cookies to enhance user experience and analyze traffic patterns. You can control cookie settings in your browser. We respect your tracking preferences and honor "Do Not Track" requests where applicable.
8. Retention of Information
We retain personal information for as long as necessary to provide services and fulfill legal obligations. You can request deletion of your data at any time, subject to legal requirements to maintain records.
9. Changes to Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. Your continued use of our services constitutes acceptance of the updated policy.
10. Contact Us
For privacy-related questions or concerns, contact us at:
Lumiwaves Automation
Email: privacy@lumiwaves.com
Phone: +91 93858 20287
Address: Bangalore, India
This Privacy Policy complies with the Information Technology Act, 2000 and other applicable data protection regulations in India.
Your Privacy is Our Priority
We're committed to transparent data practices and protecting your information. If you have any concerns, reach out to us directly.
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